What if I receive the same book in another subscription box service?

While we have no control over what books other boxes select, we understand your disappointment about receiving duplicate books from different companies. The reality of this situation is that here at OwlCrate we plan our boxes 6+ months in advance of shipping. This includes selecting the book, choosing the theme, and finding the wonderful small businesses to work with on that box (some of whom require many months to create their product).

Given the fact that we finalize our book pick early on (and set all the other wheels in motion) – if it later becomes apparent that another book box has selected the same book as us, this is something that is completely out of our control. There is no foul play or copying going on. With every box aiming to send out the best books being published, it is likely that if there is a highly anticipated title coming out, more than one box may pick it as their featured book.

Our policy on duplicate books is that OwlCrate is willing to give subscribers who receive duplicate books a 50% refund off the Amazon price of the book. We encourage you to reach out to the other book subscription box and inquire if they're able to do the same, that way subscribers will essentially have received one of the books for free! 

If you would like to claim a partial refund for receiving the same book from another box, please email support@owlcrate.com with a photograph of the contents of BOTH boxes in the same photo, side by side. Alternatively, you can also send us a screenshot of your shipping confirmation from the other book box. Photos/screenshots will be required to claim refunds.

PLEASE NOTE: If you remain subscribed to multiple YA book boxes who include newly published books, you always run the risk of receiving duplicate books in a given month. If this is something that you want to avoid, we recommend reconsidering subscribing to more than one book box. However, if you choose to remain subscribed to multiple boxes, we are happy to continue offering partial refunds for any duplicates you receive going forward. 

We are so incredibly grateful for all for the support of all of our subscribers. It means a lot to us that you choose to subscribe to OwlCrate!

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