Can I change my address if I've moved?

Definitely! You can simply log in to your account on OwlCrate.com and edit your information. IMPORTANT: Even if you have set your new address as the default address for the account, please make sure it is also assigned to the subscription itself. You can do this by clicking the Edit button below your subscription information on the left side of your account. Choose your new address from the drop-down menu and confirm. The address that appears in your subscription information on the left is the address your box will be shipped to.

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If you are an international/Canadian subscriber, please have your new address updated by the 5th of the month as the shipping process and printing of shipping labels begins a few days before our general ship dates. Once a shipping label has been printed, we are unable to make any changes.

If you are a US subscriber, please have your new address updated by the 10th of the month so everything is in order when boxes start shipping. Once a shipping label has been printed, we are unable to make any changes.

If you need any help with updating your address, please email support@owlcrate.com and we will be happy to sort it out for you.

 

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1 Comments

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    Jillian Roberson

    Can I update the address for a gift subscription? For example, I want to get this for my niece for Christmas, but I'd like to receive the first box myself so I can wrap it to give to her and then update the shipping address to have the remaining boxes sent to her.

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