No need to panic! Renewals can fail for a few different reasons such as:
- Your credit card on file is either expired or doesn't have the available funds for us to process the charge. Please double check your payment information and add a new credit card if needed.
- If you are located in the US/Internationally, your bank may be blocking the transaction from going through, due to OwlCrate being located in Canada. Some banks now have strict policies for blocking online international transactions from going through. Please contact your bank and let them know that you authorize the charge from OwlCrate. This should allow them to remove the block.
Our system will continue to try to charge your card each day over the next 10 days. After 10 attempts, your account will go into an expired state. Also, if you do NOT want your renewal to go through, please ensure you cancel your subscription, as our system will keep trying to charge the card otherwise. A failed renewal is not a cancellation.
If you know you might not have the funds in your bank account for a few day, please email firstname.lastname@example.org and we can push your renewal date ahead a few days.