My bank is charging me a small fee to process OwlCrate orders. Why?

Our main office is located in Canada, and so is our bank. Some US/International banks classify a charge from OwlCrate as an 'international transaction', and as such, will charge a small fee (usually around $1) to put the charge through. This fee varies from bank to bank, and not every bank does this (most do not). Unfortunately this is a fee that is out of our control. If you have any questions about it, please contact your bank.

While we personally live and run our business from Canada, our boxes are packed and shipped by our amazing fulfillment team located in Oregon, USA. 

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1 Comments

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    Aidan

    Why if you are a Canadian company are you charging me is US dollars??????not cool!!!
    Seriously this is unfortunate. What a disappointment that I'm paying extra uneccisary fees to support a Canadian company in US dollars when I'm in Canada.

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