I cancelled my subscription but I was still shipped a box. Why?

If your subscription renewed, and you received a renewal receipt in your email, this means your card was charged. Cancelling a subscription does not give an automatic refund. If you need a refund, please email support@owlcrate.com as soon as possible so we can stop the shipment of your next box. Once a box has shipped, we are not able to give a refund.

Cancelling a subscription means that you will receive any boxes that you have paid for. For example, if your account renewed, and then you cancelled, you will still receive the box you paid for. Cancelling will only prevent the account from renewing again in the future. So, if you cancelled and didn't reach out to us for a refund, this is why a box would be shipped to you.

 

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