General Info

• What is OwlCrate?
• How much does OwlCrate cost?
• How much does shipping cost?
• Refund/Return Policy
• What age do you recommend OwlCrate for?
• What comes inside an OwlCrate?

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OwlCrate Jr

• Who is OwlCrate Jr recommended for?
• What will be included an OwlCrate Jr box?
• How much does OwlCrate Jr cost?
• Can I switch my subscription from OwlCrate to OwlCrate Jr?
• When will my OwlCrate Jr ship?
• Extra information!

Accounts

• How do I log in to my account?
• What can I do within my account?
• I can’t log into my account but I know I have a subscription!
• I got a new credit card. How can I update my information?

Billing and Renewals

• When will I be billed?
• How do renewals work?
• My renewal failed. I don't want to lose my subscription! What can I do?
• If you are a Canadian company, why are your prices in US Dollars?
• My bank is charging me a small fee to process OwlCrate orders. Why?

Subscribing

• Can I order just one box, instead of a subscription?
• What currency do you use?
• What type of payment do you accept?
• Why is my credit card being declined? I know it works, I use it all the time!
• During my excitement of signing up, I may have accidentally purchased two subscriptions. What should I do?
• I want to sign up to OwlCrate, but I see that you are currently sold out. What should I do?

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Gift Boxes

• ★ How to order OwlCrate as a Gift
• Will my gift subscription auto-renew?
• I just bought a gift. Will I be charged again? Do I need to remember to cancel?
• I purchased a gift and it will expire next month. Can I add more boxes / continue this as an auto-renewing subscription?
• Can I include a personalized note in the gift?
• When will the gift recipient start receiving boxes?

Shipping & Tracking

• Do you ship to my country?
• How much is shipping to my country?
• For which Countries do you offer Tracking?
• Can I change my address if I've moved?
• When will my OwlCrate be shipped to me?
• I am an international customer. Will I have to pay any additional fees?

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Skipping A Box

• If I'm not interested in a certain theme, can I skip a month without losing my subscription?
• I skipped a renewal and have changed my mind. How can I receive the box?
• I forgot to skip and my subscription has renewed. Can I still skip this month’s box?

Cancelling Your Subscription

• How do I Cancel my Subscription?
• When do I need to cancel to ensure I am not billed again for the next month?
• I cancelled my subscription but I was still shipped a box. Why?
• I had to cancel my subscription in the past, but I wish to join again. Am I able to do this?
• I cancelled my subscription but I still want to receive this month’s box. Will I still get it?

Review, Vendor & Media Inquiries

• I'm a business selling items that would be a good fit in your boxes! How do I get my items into a crate?
• I would like to run a giveaway on my blog/website. Are you able to donate one of your boxes?
• I would like to interview you for my blog. Are you interested?
• I have a YouTube channel/blog. Will you send me a free box in exchange for a review?